Oscar Patrick joined Markel in 2024 as Wholesale Operations Director. Since then, he’s played a pivotal role in spearheading operational excellence across the organisation’s Claims, Operation and Underwriting functions to further enhance processes and tools within its London Market and APAC operations (spanning nine countries).
Some of Oscar’s key achievements include identifying and plugging digital skill gaps in pricing analytics, digital placements and workflow automation, as well as AI fluency, for the London Market business. This involved embedding new skills into role-based training by designing modular learning pathways, such as user acceptance testing pilots, superuser networks, drop-in clinics, short videos and quick guides, which were tailored for underwriters, claims handlers and operations personnel. He’s also led on major technology rollouts with structured enablement programmes, ensuring Markel’s teams are equipped to use new tools effectively and with confidence. Outside of Markel, Oscar supported the launch of a digital data capture market utility that’s being utilised by Lloyd’s and many insurers – helping the improve the market’s data processing capabilities.
Oscar possesses more than 20 years’ experience in leading and delivering operational excellence, transformation and corporate strategy for multinational complex organisations, including MGAs and global insurers. He’s an advocate for innovation and DE&I initiatives and has supported various teams throughout his career with the adoption of digital training, communications and strong management capabilities, ensuring stakeholders remain agile and adaptable in their approach to continue serving clients for the long term.