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Destination
Insurance

15 January 2026 @ The Minster Building, London

Shaping the future of the UK insurance workforce

Thank you to everyone who joined us at Destination Insurance – from Insurance Times.

This brand-new event brought together leaders from across the UK insurance sector to confront its most pressing workforce challenges head‑on. Through open discussion, fresh perspectives and genuine collaboration, the industry took meaningful steps toward closing the skills gap, attracting diverse talent and strengthening the sector’s reputation.

The energy, ideas and commitment shown on the day set the tone for real, actionable change.

Destination Insurance wasn’t just an event – it’s the foundation of a wider movement driving improvement across talent, reputation and industry collaboration. The duly signed industry charter runs alongside a new content series designed to champion progress and support a more inclusive, skilled and dynamic insurance community. These resources will help maintain momentum and steer the sector toward a stronger, more resilient future.

To find out more about the Destination Insurance campaign and how your business can get involved please get it touch.

Contact Us for more info

A new era for insurance

A workforce fit for the future

Agenda

  • Fenchurch Room


  • Lombard Room


  • Minster Room


  • Yiannis KotoulasAnthony ButlerGreg PhitidisSavan Shah
    11:00 - 11:30
    The story behind the stats: The value of quantitative reporting in managing talent pipelines
    By Yiannis Kotoulas Deputy Editor at Insurance Times, Anthony Butler Founder at Flarepeople, Greg Phitidis Brand Director at Free Brands (FREE) , Savan Shah Head of Research at Insurance Times

    For HR and talent departments that are often managed by instinct and centred on people, quantitative measurement can offer clarity that is difficult to gain through intuition alone. In talent work across the insurance sector, reliable data gives leaders a way to understand workforce migrations and spot shifts that may otherwise remain hidden. Figures do not replace judgement, but they can help guide decisions and show how initiatives gain pace over time.
    Retention

  • Yiannis KotoulasSimon CaplanClaire Davies
    11:30 - 12:00
    Lateral moves: Keeping talent in the industry
    By Yiannis Kotoulas Deputy Editor at Insurance Times, Simon Caplan Chief Innovation Officer at Arthur, Claire Davies HR Director at Gallagher

    In a mirror of real life (where new customers get the better deals), often we are faced with the fact that those applying from another organisation or industry will get a better deal than those moving laterally from another part of the business. This session will discuss how we can put an end to this and ensure that job benefits and salaries are given fairly to internal and external candidates alike.
    Retention

  • Yiannis KotoulasAdam HarperGeorge HudsonCaroline Wagstaff
    12:00 - 12:30
    Creating a shared talent attraction strategy
    By Yiannis Kotoulas Deputy Editor at Insurance Times, Adam Harper Executive Director of Strategy, Advocacy and Professional Standards at the CII, George Hudson Head of Client Relations at Arthur Financial, Caroline Wagstaff Chief Executive Officer at The London Market Group

    How can brokers, insurers & trade associations work together to create a successful ecosystem for the whole insurance industry? The session will weigh up how far we need competition in the hiring department to regress to help sustain the future of talent in the sector. What practices can be put into place to encourage and enhance the hiring teams and empower candidates?
    Collaboration

  • 12:30 - 13:30
    Lunch time!

  • Katie ScottMandy HuntRuth PoultenPierrick Roger
    14:00 - 14:30
    How to position insurance as a career with purpose, impact and security
    By Katie Scott Editor at Insurance Times, Mandy Hunt Managing Director at Shape Underwriting, Ruth Poulten People Experience Lead, Intact Insurance UK, Pierrick Roger Campaign Manager at SOS

    Job description drivers are completely different for younger generations entering the job market. Some of the key criteria for candidates include environmental and ethical concerns - so how can we prove that insurance is both an industry worthy of this title and one at the heart of change.
    Reputation

  • Sam LydonAnnette MorganOscar Patrick
    14:30 - 15:00
    Digital fluency: Identifying and training tech that will be at the core of the business
    By Sam Lydon Managing Director at Empower Development, Annette Morgan Learning and Development Partner at HDI UK & Ireland, Oscar Patrick Director of Operations at Markel

    Talent leaders will discuss how to spot critical digital skills, embed them into training programmes and prepare teams to adapt as tools evolve, ensuring long-term competitiveness.
    Future-proofing skills

  • Vanessa Riboloni
    11.30 - 12.30
    ROUNDTABLE: The value of continuous upskilling
    By Vanessa Riboloni Head of research and insight at the Chartered Insurance Institute (CII)

    How can continuous upskilling support retention, adaptability, and performance across the insurance sector? Talent departments will discuss how to create a culture of ongoing learning that keeps pace with change and enables businesses stay competitive in a dynamic market.
    Future-proofing skills

  • 12:30 - 13:30
    Lunch time!

  • Neal Lumb
    14:00 - 15:00
    ROUNDTABLE: A recruitment showdown: Competing in the Wild West of new talent against opposing sector gunslingers
    By Neal Lumb Group Sales and Marketing Director at Verlingue

    Is the insurance profession doing enough to attract young talent and future leaders? What lessons can UKGI learn from other industry sectors that are successfully attracting the next generation - because this will be imperative to creating a sustainable pipeline of talent. This detailed roundtable will discuss the extent of the recruitment challenge in UKGI and explore how market firms can compete for talent against sectors that are better understood by young people.

  • Nik Jethwa
    15:00 - 16:00
    ROUNDTABLE: Fraud, not bored: Collaborative insurance careers that swerve stereotypes
    By Nik Jethwa Detective Chief Inspector at City of London Police (Ifed)

    This roundtable showcases how insurance can be an exciting career, focusing on the niche field of fraud investigation and working with the insurance industry’s own police force – the City of London Police’s Insurance Fraud Enforcement Department (Ifed). Led by the unit’s Detective Chief Inspector, Nik Jethwa, this roundtable will reveal how insurers help disrupt organised crime and protect insurance customers, offering purposeful roles for career starters. The discussion will also explore how UK general insurance can promote these specialist, fraud related jobs more – sharing real stories and visible progression pathways for graduates and school leavers.
    Collaboration

  • Katie Scott
    10.00 - 10:15
    Welcome address
    By Katie Scott Editor at Insurance Times

  • Katie ScottCarolyn CallanRob KempCaroline Wagstaff
    10.15 - 11:00
    Keynote address: Leadership in 2026
    By Katie Scott Editor at Insurance Times, Carolyn Callan CEO, Retail at Brown & Brown, Rob Kemp CEO Commercial at Aon, Caroline Wagstaff Chief Executive Officer at The London Market Group

    Insurance leaders face rising pressure to steer their organisations through economic uncertainty shifting regulation and rapid technological change. Success depends on building teams that adapt quickly and integrate human insight with responsible AI to improve claims handling and customer trust. Strong leaders promote clarity of purpose and support collaboration across underwriting and operations to close productivity gaps. They also invest in skills that help staff navigate new tools while protecting core expertise. The most effective approach recognises that resilience grows from transparent decision making and thoughtful communication that guides people through ongoing transformation to ensure stable growth across the decade.

  • Katie ScottGemma McWilliamAjay MistryDonna Scully
    11:00 - 11:30
    Embedding awareness into everyday practice
    By Katie Scott Editor at Insurance Times, Gemma McWilliam Chief People Officer at HDI UK & Ireland, Ajay Mistry Co-Founder and Co-Chair at iCAN, Donna Scully Director at Carpenters Group

    This session equips talent leaders across insurers, brokers, and trade bodies with actionable insights to drive meaningful behavioural change, ensuring that awareness is not a one-off initiative but a sustained part of organisational culture and employee experience.
    DEI

  • Katie ScottToby CleggEllie JacksonAnthony LewisNeal Lumb
    11:30 - 12:30
    Case Study: Real stories from apprentice successes in UKGI
    By Katie Scott Editor at Insurance Times, Toby Clegg CEO at Clegg Gifford, Ellie Jackson Sales Development Manager at Robert Gerrard, Anthony Lewis Apprenticeship Manager at Zurich, Neal Lumb Group Sales and Marketing Director at Verlingue


    Apprenticeships were the backbone of new hires and recruitment, but is that still the case? This session puts the spotlight on successful schemes in place across brokers and insurers. We'll hear from those who have worked their way up the ladder from an apprentice, people who are just starting out on an apprenticeship and those in charge of the model at respective businesses.
    Apprenticeships

  • 12:30 - 13:30
    Lunch time!

  • Katie ScottKatherine BryantNicola Maguire
    13:30 - 14:00
    The Insurance Times' Charter
    By Katie Scott Editor at Insurance Times, Katherine Bryant CEO at The Progress Partnership, Nicola Maguire Head of Commercial at BIBA

    Katie will open the afternoon with reference to the charter document that was signed and published in October. Katie and guests will outline what the charter is set to achieve in 2026 and beyond.

  • Yiannis KotoulasSteve CollinsonSimon Cooper-WilliamsJackie Girow
    14:00 - 15:00
    Social mobility, neurodiversity and representation: What makes a great team?
    By Yiannis Kotoulas Deputy Editor at Insurance Times, Steve Collinson Chief Human Resources Officer at Zurich, Simon Cooper-Williams Managing Director of International Portfolio Analytics at Markel, Jackie Girow Executive Director at LIIBA


    This session offers talent leaders fresh perspectives on building inclusive environments that unlock diverse strengths, foster innovation and reflect the full breadth of society, helping shape teams that are both equitable and successful.
    DEI

  • Katie ScottBamishe AlaoJacob DiggleLaura GriffithsWilliam Macdonald
    15:00 - 16:00
    Claims and more: The social value of the insurance industry to Gen Z candidates
    By Katie Scott Editor at Insurance Times, Bamishe Alao Young Broker Ambassador at Aon, Jacob Diggle Chief Impact Officer at UK Youth, Laura Griffiths Head of L&D at Gallagher, William Macdonald Account Handler at Clegg Gifford

    This session focuses on how the industry can appear more attractive to school leavers, university graduates and all young people entering the working world
    Reputation
    Retention


Meet

The Speakers

Katie Scott

Editor at Insurance Times

Yiannis Kotoulas

Deputy Editor at Insurance Times

Sam Lydon

Managing Director at Empower Development

Bamishe Alao

Young Broker Ambassador at Aon

Katherine Bryant

CEO at The Progress Partnership

Anthony Butler

Founder at Flarepeople

Carolyn Callan

CEO, Retail at Brown & Brown

Simon Caplan

Chief Innovation Officer at Arthur

Toby Clegg

CEO at Clegg Gifford

Steve Collinson

Chief Human Resources Officer at Zurich

Simon Cooper-Williams

Managing Director of International Portfolio Analytics at Markel

Claire Davies

HR Director at Gallagher

Jacob Diggle

Chief Impact Officer at UK Youth

Jackie Girow

Executive Director at LIIBA

Laura Griffiths

Head of L&D at Gallagher

Adam Harper

Executive Director of Strategy, Advocacy and Professional Standards at the CII

George Hudson

Head of Client Relations at Arthur Financial

Mandy Hunt

Managing Director at Shape Underwriting

Ellie Jackson

Sales Development Manager at Robert Gerrard

Nik Jethwa

Detective Chief Inspector at City of London Police (Ifed)

Rob Kemp

CEO Commercial at Aon

Anthony Lewis

Apprenticeship Manager at Zurich

Neal Lumb

Group Sales and Marketing Director at Verlingue

Gemma McWilliam

Chief People Officer at HDI UK & Ireland

William Macdonald

Account Handler at Clegg Gifford

Nicola Maguire

Head of Commercial at BIBA

Ajay Mistry

Co-Founder and Co-Chair at iCAN

Annette Morgan

Learning and Development Partner at HDI UK & Ireland

Oscar Patrick

Director of Operations at Markel

Greg Phitidis

Brand Director at Free Brands (FREE)

THANKS TO OUR EVENT SPONSORS

Being a sponsor gives you a unique opportunity to connect with a highly engaged audience of senior executives, c-suite and HR leaders, whilst also showcasing your brand. To explore tailored sponsorship packages for next year’s event, get in touch.

Aisha Roberts
Head of Commercial
020 7618 3408
Email

THANKS TO OUR SPONSORS

MEET THE TEAM

EVENT MANAGER

General event enquiries
(incl tickets)

Mandy O’Connor
Head of UK Events

020 7618 3470
EMAIL

AGENDA

Programme enquiries

Jack Richards
Senior Producer

020 7832 2328
EMAIL

SPONSORSHIP

Sponsorship opportunities

Aisha Roberts
Head of Commercial

020 7618 3408
EMAIL

Bits & Bobs

Venue

The Minster Building
21 Mincing Lane, London EC3R 7AG

Nearest Tube: Bank, Monument, Tower Hill
Nearest Overground: Fenchurch Street, Cannon Street


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