Caroline Wagstaff

How can brokers, insurers & trade associations work together to create a successful ecosystem for the whole insurance industry? The session will weigh up how far we need competition in the hiring department to regress to help sustain the future of talent in the sector. What practices can be put into place to encourage and enhance the hiring teams and empower candidates?

Insurance leaders face rising pressure to steer their organisations through economic uncertainty shifting regulation and rapid technological change. Success depends on building teams that adapt quickly and integrate human insight with responsible AI to improve claims handling and customer trust. Strong leaders promote clarity of purpose and support collaboration across underwriting and operations to close productivity gaps. They also invest in skills that help staff navigate new tools while protecting core expertise. The most effective approach recognises that resilience grows from transparent decision making and thoughtful communication that guides people through ongoing transformation to ensure stable growth across the decade.