Carolyn Callan

Insurance leaders face rising pressure to steer their organisations through economic uncertainty shifting regulation and rapid technological change. Success depends on building teams that adapt quickly and integrate human insight with responsible AI to improve claims handling and customer trust. Strong leaders promote clarity of purpose and support collaboration across underwriting and operations to close productivity gaps. They also invest in skills that help staff navigate new tools while protecting core expertise. The most effective approach recognises that resilience grows from transparent decision making and thoughtful communication that guides people through ongoing transformation to ensure stable growth across the decade.