Gen Z vs The Rest: Expectations, Loyalty, and the Future of Work
A structured debate between champions and critics of Gen Z workplace expectations, unpacking what is fair, what is unrealistic, and how employers should respond without fuelling a culture war.
Rewards, Culture & Voice
12:15 - 13:00
Filling the Missing Middle: Experience Hires Beyond the Graduate Funnel
Many firms have strong entry‑level programmes but a “hollowed‑out” mid‑career layer. This session considers how to use experienced non‑insurance hires to plug gaps and support succession planning.
Leadership, Management & Training
13:00 - 14:00
Lunch
14:00 - 14:45
AI CV vs AI System
As AI becomes more common in recruitment, insurers face a difficult question: will it widen access to talent or reinforce existing hiring patterns? This session explores how AI-driven referrals and screening tools affect diversity, equity and inclusion, examining where they can improve fairness and where they risk embedding bias.
Leadership, Management & Training
14:45 - 15:30
Data‑Driven Talent: Building a Measurement Strategy that Lasts
Rather than counting only new starters or tenure, this session looks at how to design data strategies that track progression, promotion and drop‑off points so firms can see whether their talent programmes actually work.
Data, Risk & Governance
14:00 - 14:45
What Insurance Can Learn from Banks and Big Four Apprenticeships
Apprentices from financial services consultancies and banks compare their experience with insurance schemes, highlighting design features that support development, confidence and retention.
Early Careers & Apprenticeships
15:30 - 16:15
Giving Junior Voices Real Power: Shadow Boards that Work
Using examples from Airmic and Biba, this session explains how shadow boards and youth committees can inform C‑suite decisions, improve retention, and help firms understand future customer and talent expectations.
Rewards, Culture & Voice
09:30 - 10:15
Welcome address
By Katie Scott Content Director at Insurance Times
A look back over the last 12 months
10:15 - 11:00
Second Acts: Why Mid‑Career Joiners Choose Insurance
Featuring stories such as an oncology nurse turned broker and an ex‑synchronised skating coach now in broking, this session explores why people pivot into insurance in their 40s and 50s and how to attract more of them.
Talent Pathways & Careers
11:00 - 11:30
Networking Break
11:30 - 12:15
Skills Gaps in an AI World: Rethinking Entry‑Level Roles
As automation reshapes junior jobs, this session looks at the skills insurers will need instead, how recruitment pipelines must change, and what that means for training and progression.
Younger staff often experience feedback very differently, from public venting to discomfort with criticism. Panellists also explore how managers can give honest feedback that lands and how to coach early‑career staff to handle and use it.
Early Careers & Apprenticeships
12:15 - 13:00
From Forces to Financial Lines: Why Veterans Thrive in Insurance
Military veterans and hiring managers discuss why operational and technical skills from the services translate well into insurance and how to build structured pathways for ex‑forces talent.
Talent Pathways & Careers
13:00 - 14:00
Lunch time!
14:00 - 14:45
Session TBC
14:45 - 15:30
From Pitch to Portfolio: Sports Careers that End in Broking
Former professional athletes and sports‑minded brokers share why elite sport produces successful insurance professionals and how firms can engage this niche but powerful talent pool.
Talent Pathways & Careers
15:30 - 16:15
Beyond the Badge: Policing and Public Service Talent in Insurance
Building on insurance–police collaborations, speakers explore how investigative, risk and decision‑making skills from policing and other services can strengthen claims, fraud and operational teams.