A look back over the last 12 months
Featuring stories such as an oncology nurse turned broker and an ex‑synchronised skating coach now in broking, this session explores why people pivot into insurance in their 40s and 50s and how to attract more of them.
As automation reshapes junior jobs, this session looks at the skills insurers will need instead, how recruitment pipelines must change, and what that means for training and progression.
Younger staff often experience feedback very differently, from public venting to discomfort with criticism. Panellists also explore how managers can give honest feedback that lands and how to coach early‑career staff to handle and use it.
Military veterans and hiring managers discuss why operational and technical skills from the services translate well into insurance and how to build structured pathways for ex‑forces talent.
Former professional athletes and sports‑minded brokers share why elite sport produces successful insurance professionals and how firms can engage this niche but powerful talent pool.
Building on insurance–police collaborations, speakers explore how investigative, risk and decision‑making skills from policing and other services can strengthen claims, fraud and operational teams.
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